Return and Refund Policy

1. Return & Exchange Period

You have 30 days from the date you receive your order to request a return or exchange for any reason, including if you are not satisfied with your purchase. Requests made after 30 days will not be accepted.

2. No Restocking Fee

We do not charge any restocking fees for returned items. 

3. Condition of Returned Items

Items must be returned in their original condition, meaning:

• Unused and unworn

• In original packaging with all tags and labels attached
  Please note that used, damaged, or personalized/customized products are not eligible for return or exchange.

4. How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer service team by email at [email protected] with your order details.
We will provide you with return instructions. Returns sent without prior approval or instructions will not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Please use a trackable shipping method to ensure the package arrives safely.

6. Refund Processing

After we receive and inspect your returned item, we will notify you if your refund is approved.
Approved refunds will be processed within 10 business days and credited to your original payment method.
Please note that your bank or credit card company may take additional time to post the refund to your account.

7. Exchanges

To exchange an item, please follow the return process and place a new order for the desired product separately.

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] so we can resolve the issue promptly at no cost to you.

9. Non-Returnable Items

Certain products are not eligible for return, including:

• Personalized or custom-made products

• Items that have been used or damaged by the customer

10. Responsibility for Shipping Costs

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
For all other returns, including change-of-mind or unsatisfactory purchases, customers are responsible for the return shipping costs.

11. Contact Information

For any questions about returns, refunds, or exchanges, please contact us:

Address: 5672 S Hanover Way, Greenwood village, CO 80111,USA

Phone: 8135930222

Email: [email protected]